Chakkilam has 16,000 square feet modern office space in the heart of the city to ensure uninterrupted service delivery in a secure environment.

Redundant power supplies, internet and telecom provide for business continuity. Backup generators ensure uninterrupted power. Multi vendor leased lines ensure redundant internet connectivity. Scheduled backup procedures and mirrored disks protect from data loss.

Access controlled areas ensure that only authorized personnel are allowed into the transcription area. For large clients, Chakkilam has built Chinese walls that separate client teams from others within the transcription area.

HIPAA Compliance We have adopted standardized security measures to protect sensitive patient data against unauthorized disclosure during electronic exchange, thus making ourselves 100% HIPAA compliant.

Physical Security : All our facilities can only be accessed by authorized personnel. The entry is controlled by biometric readers and electrically operated doors.

Information Security : All our incoming ports are protected by filters and a firewall; system access is only offered to FTP and management ports. SSL supports the access of our server by our clients and only a valid login name and password is given access. Only encrypted files are sent across the internet.

Data Access : All our transcriptions process dictations and reports on workstations, connected to the company’s private network. All floppy drives, disc drives, USB ports for pen drives etc are disabled from the workstation computers. Recordable media are strictly prohibited within the premises of the facility.

Privacy : All Chakkilam employees sign a confidentiality agreement. Our computer systems have active security; monitored 24 hours a day, 7 days a week, with automated and real time network intrusion detection.